SHIPPING, RETURNS, REFUNDS & ORDER CANCELLATION POLICY 

Last Updated: September 4, 2026

We want your tein order to arrive on time and in great condition. This policy explains our shipping, return, refund, replacement, and cancellation practices for purchases made through drinktein.com.

Shipping

We currently ship to addresses within the continental United States. Shipping charges, if any, will be displayed at checkout.

We aim to process and ship orders promptly. Any processing, shipping, or delivery dates provided at checkout or in an order confirmation are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, product availability, or other circumstances outside our reasonable control.

Please make sure your shipping address is complete and accurate before submitting your order. Once an order has entered fulfillment, we may not be able to change the delivery address.

Returns

Because tein is a consumable beverage product, we generally do not accept returns or exchanges once an order has shipped.

If you receive a product that is damaged, defective, incorrect, or otherwise unusable when delivered, please contact us at support@drinktein.com within 7 days of delivery. Please include your order number, a description of the issue, and photographs of the product and packaging when reasonably possible.

We may request additional information, including the product's lot or batch number, before processing your request.

Refunds & Replacements

For products that arrive damaged, defective, incorrect, or otherwise unusable, we may, as appropriate, replace the affected product, issue a refund or provide a store credit.

Approved refunds will be made to the original method of payment. Original shipping charges are generally non-refundable unless the refund results from an error by tein.

We reserve the right to limit refunds, credits, or replacements where we reasonably determine that a request is fraudulent, abusive, or inconsistent with this Policy.

Order Cancellations & Changes

We work to fulfill orders quickly. If you need to cancel or modify an order, please contact us at support@drinktein.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered fulfillment or shipped.

If your order is part of a recurring subscription, cancellation of an individual shipment or your subscription is also subject to our Subscription & Auto-Renewal Terms.

Lost or Missing Orders

If tracking shows that your order has been delivered but you have not received it, or if your shipment appears to be lost in transit, please contact us at support@drinktein.com. We may ask you to confirm your shipping information or contact the carrier before we issue a replacement or other resolution.

Questions?

Questions about an order? We're happy to help.

tein, L.L.C.
Email: support@drinktein.com
Phone: (561) 802-7990
777 South Flagler Drive
West Palm Beach, FL 33401